Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Why are pop-up ads preventing me from accessing the program?

ADorks
Level 2

When I open Lacerte there is a pop up box for Intuit Tax Advisor that opens over Lacerte. It locks up my entire computer and I have to restart. It is happening every time I try to open Lacerte. I can't click the x at the top of the box or the "Ok, got it" box at the bottom. It is just frozen. Anyone have a solution/workaround to get this box closed so I can use the software to do my job?

0 Cheers
1 Comment 1
George4Tacks
Level 15

Use Alt + Tab to sort through windows to the hidden darned screen. Frustrating and new this year. Hopefully the fix it.


Answers are easy. Questions are hard!