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- When I print a new Lacerte client to DMS it does not automatically populate into DMS.
When I print a new Lacerte client to DMS it does not automatically populate into DMS.
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RUPPQUINCY
Level 2
01-19-2021
06:27 PM
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It seems like it actually did not print at all. I then look at my task bar and there is a line but no program icon when I hover the cursor over that spot and right click I see that it is DMS. Clicking on that spot then brings up DMS. Then I have to set up the new client into DMS manually before the program will print the return into DMS. I do not think it did this in years past. I also think that in the beginning of the 2019 tax year I had this same problem and had to call dreaded support wait on hold for hours and then got it resolved. Anyone have a solution. I have now been on hold for 2 hours. No option to leave a call back number nothing. This tax season has not started yet and support has vanished.
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1 Comment 1
George4Tacks
Level 15
01-19-2021
07:23 PM
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Did you download the new DMS? 20.1.0. You must download from My Account. Update does not do it.
What year are you printing from? There is a new 2019 update today.
Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... It has a DMS and PDF printer repair tool.
Answers are easy. Questions are hard!
