Did you download the new DMS? 20.1.0. You must download from My Account. Update does not do it.

What year are you printing from? There is a new 2019 update today.

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... It has a DMS and PDF printer repair tool.