I renewed in June 2020 with a deferred payment option. I haven't been able to download my software, though my account shows the deferred pay option is active. I havent been able reach anyone about this. Any suggestions?
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Are you indicating that it is not listed on your "My Account" or are you saying it won't download.
Here is how to contact support.
I am having the same problem. I spoke with someone at Lacerte last week and they said its tied to a past due invoice I had over the summer. Doing e-signatures (which I never have done before) the rep charges didn't auto pay like i had set them up to. So for a $20 invoice they set me up on deferred payment option but denied it without ever notifying me. And now my dashboard is locked up in the deferred payment saying I will be notified when the software is ready for download. Seems silly over $20 but I guess its their policy.
I ultimately got the software released. I didn't owe any money. I had my renewal contract and my deferred payment option. Somehow, my account got hung up in the mysterious "back office" and it took over 10 days to get it released. I am disappointed with the "back office". But have nothing but praise for the 5 support agents that ultimately got it released!