Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

unable to download new software

Level 2

I renewed in June 2020 with a deferred payment option.  I haven't been able to download my software, though my account shows the deferred pay option is active.  I havent been able reach anyone about this. Any suggestions?

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

3 Comments 3
Level 15

Are you indicating that it is not listed on your "My Account" or are you saying it won't download.



Here is  how to contact support.

Here's wishing you many Happy Returns

I am having the same problem. I spoke with someone at Lacerte last week and they said its tied to a past due invoice I had over the summer. Doing e-signatures (which I never have done before) the rep charges didn't auto pay like i had set them up to. So for a $20 invoice they set me up on deferred payment option but denied it without ever notifying me. And now my dashboard is locked up in the deferred payment saying I will be notified when the software is ready for download. Seems silly over $20 but I guess its their policy. 

Level 2

I ultimately got the software released.  I didn't owe any money. I had my renewal contract and my deferred payment option.  Somehow, my account got hung up in the mysterious "back office" and it took over 10 days to get it released.  I am disappointed with the "back office".  But have nothing but praise for the 5 support agents that ultimately got it released!