Are you indicating that it is not listed on your "My Account" or are you saying it won't download.
https://proconnect.intuit.com/community/tax-return/help/how-to-download-and-install-lacerte-prep-fil...
https://proconnect.intuit.com/community/download-products/help/how-to-download-next-year-s-lacerte-p...
Here is how to contact support.
