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Support Agents Should Not Be Hanging Up on Tax Preparers

Level 3

Time after time, I'm experiencing that frontline Lacerte support agents are hanging up on me when they do not know how to solve an issue.  The least they can do is call us back if it got disconnected in error but they hardly ever do that.  Most of these support agents are pretty inexperienced and in their first year with Lacerte.   This clearly shows how the support has deteriorated over years for Lacerte.  Is Lacerte ever going to do anything to address this issue?

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1 Comment 1

Our team should always be kind and helpful. We're very sorry to hear about this experience. Please share more details with us here if we can help further. 

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