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- Requested taxes to be withdrawn from taxpayer account. Lacerte confirmed.
Requested taxes to be withdrawn from taxpayer account. Lacerte confirmed.
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mskcpa
Level 1
04-25-2023
01:25 PM
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I requested to have taxpayer's taxes due to be withdrawn from bank account. All input was correct. No payments withdrawn for extension 2022 or tax estimates 2023.
I contacted support, unable to get a satisfactory answer. Support reached out to higher support. No answer to support request. Told by support not Lacerte responsibility to withdrawal. Tax payer must contact IRS. I requested case # and support person named Rick in North Carolina hung up on me.
Unable to reach any supervisor.
Customer for 22 years. As we know, Lacerte is not cheap.
Alert to all Lacerte customers, be aware the requested tax
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2 Comments 2
George4Tacks
Level 15
04-25-2023
07:58 PM
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I think the IRS e-file help desk may be able to help https://www.irs.gov/e-file-providers/e-help-desk-for-tax-professionals
If not try the Practitioner Hotline https://www.irs.gov/tax-professionals/practitioner-priority-service-r#:~:text=The%20Practitioner%20P....
Answers are easy. Questions are hard!
