Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Lacerte Tax
- :
- Lacerte Tax Discussions
- :
- Requested taxes to be withdrawn from taxpayer account. Lacerte confirmed.
Requested taxes to be withdrawn from taxpayer account. Lacerte confirmed.
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
mskcpa
Level 1
04-25-2023
01:25 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I requested to have taxpayer's taxes due to be withdrawn from bank account. All input was correct. No payments withdrawn for extension 2022 or tax estimates 2023.
I contacted support, unable to get a satisfactory answer. Support reached out to higher support. No answer to support request. Told by support not Lacerte responsibility to withdrawal. Tax payer must contact IRS. I requested case # and support person named Rick in North Carolina hung up on me.
Unable to reach any supervisor.
Customer for 22 years. As we know, Lacerte is not cheap.
Alert to all Lacerte customers, be aware the requested tax
Labels
2 Comments 2
George4Tacks
Level 15
04-25-2023
07:58 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I think the IRS e-file help desk may be able to help https://www.irs.gov/e-file-providers/e-help-desk-for-tax-professionals
If not try the Practitioner Hotline https://www.irs.gov/tax-professionals/practitioner-priority-service-r#:~:text=The%20Practitioner%20P....
Here's wishing you many Happy Returns
