remove and reinstall lacerte and dms pdf printer drivers

[Tolly]

I downloaded 2020 and now I can't e-file or print to pdf. I type in the article regarding remove and reinstall lacerte and dms printer drivers and I can't open it. There is a lock showing.

What is going on?

[George4Tacks]

2020 is not yet ready for prime time, so e-file is likely not functional.

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... 

[Tolly]

When I click on your link I get to the help page but I can't get to the article. There is a lock sign (picture of a padlock) off to the right. I can't figure out what is going on.

[Tolly]

Also I was trying to e-file a 2019 return and print e-mail and non e-mail PDF copies from 2019. After I downloaded 2020.

[Tolly · Accepted solution]

I fixed it. I was using Microsoft Explorer. Switched to Edge and it worked.