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Phone support closed today 10/21/21?

California CPA
Level 1

Does anyone know why the phone support line is closed today? I just tried calling a couple times at 1 pm PST and received an automated message. Per this link they should be open today until 5 pm PST. https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691

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5 Comments 5
IRonMaN
Level 15

They should be open.  But then again, it is International Sloth Day so they could be closed for the holiday..


Slava Ukraini!
IntuitGabi
Community Manager
Community Manager

No, phone lines should be open. Did you end up getting through @California CPA

joshuabarksatlcs
Level 10

I was on the phone with support two hours ago.  Perhaps I talked to the last rep standing.  


I come here for kudos and IRonMaN's jokes.
KT and Co
Level 1

I had the same problem. When you are in the phone tree, select network system instead of stand alone. I was able to get through to a rep that way.

BobKamman
Level 15

Made me wonder what music on hold they play when you select "stand alone."  Maybe, "Stand By Me" ?