Past due notice for 12/24 REP statement

[MaryM]

I did not get a 12/5 REP statement because there was no activity and no balance due, but I have gotten 2 critical alerts saying I am past due - is this a glitch in the system or do i have to waste time trying to get through to a human?

[Yooper Mike]

I have the same issue, except I did have a balance, which was paid on December 5 (yup, same day as the statement. 

[JohnTheresa]

I have received this statement twice and have not had a balance due.  Would be nice if someone, a real live person, read these and was able to make a change at Intuit.  Nonsense, wasting our time.

John

[Drphibes]

Same here

[solitariotierney]

same notice - no balance due either

[George4Tacks]

@IntuitGabi - Is this an issue that all customers are getting this nasty gram? It would not appear a good way to groom customer satisfaction. 

Additionally, why is this site going down so often?  Even as I type this Sorry excuse shows up!

Followed by this:

[IntuitGabi]

Hello, you may have received the critical alert in error: Apology for Miscommunication: Enhancing Our Systems for You

To learn more about REP, Sign into My Account. Select Billing > Lacerte REP and see the article Understanding the Lacerte REP statement process. 

*****
See what's trending in Hot topics for Lacerte 

[IntuitGabi]

Thank you for the screenshot @George4Tacks. I'll be passing this along for research. 

[abctax55]

Since this thread has your attention @IntuitGabi, I have an off-topic comment re: REP billing.

I have been on auto-pay (via my credit card) for a long, long, long time.  Yet when I get the invoice via snail mail (can I opt to email ???), with it showing that it will be auto-paid there is ALWAYS a return mailing envelope enclosed.  Plus the invoice is printed on really high-quality (not #20) semi-glossy paper.   

Just my opinion, how about NOT sending a return envelope when the payment is noted as auto-pay.  AND use regular old paper?     Save them there trees 😉

[IntuitGabi]

Hi @abctax55. 
Try this: Go Paperless - Opt out of Mailed Lacerte REP Statements
Let me know if this is what you were looking for. 

*****
See what's trending in Hot topics for Lacerte