Oklahoma form 511-EIC

[rebeccal]

So I have been waiting for weeks on the Oklahoma form 511-EIC and contacting lacerte on a continuous basis asking when the form would be ready and each time it was coming soon.  The last time I contacted them it would be out within the week.  I called again this morning to find out that Lacerte is NOT going to release the form and told that I would have to manually prepare the form and attach it as a PDF.  ARE YOU KIDDING ME?????  This is unbelievable customer service from Lacerte.  I have about 20 clients that have been waiting for 3 weeks on this form to be completed and we were cussed out by a client this morning over this.  

I have been a Lacerte customer for over 20 years and may have to switch software companies.  Poor, poor customer service!!!!!!!

[TMP814]

I was told the same thing morning. This is just poor poor customer service! I would expect at the very a refund of the cost of some sort. This pdf attaching will just be more work for us and lead to more notices and time with the OTC 

[Connie77]

I tried weeks ago to attach as a pdf and they would not accept it.

[Connie77]

I agree this is HORRIBLE CUSTOMER SERVICE for the price we pay. They should refund all Oklahoma Tax Preparers!!!!!!!!!!!!!!!!!!!!!!!

[LucyT]

It was available today, not as an attachment.

[jhladik]

Does anyone have the form 511-G in there update from Lacerte.  Seems to be the final missing piece.  

[LucyT]

That is the 511-EIC. The system for me automatically calculates which one to use. The 511-G (Earned Income Credit) is on page 7 of the form 511 and will not be a separate attachment. 

[rebeccal]

UPDATE:  So no one at Lacerte knows what they are talking about because the update came yesterday!  😞  I am happy that we can finally print all the returns we have had stacking up waiting!

[TulsaCPA]

Can you tell me what update. In Lacerte, it still tells me the 511-EIC is not approved or available?

[LucyT · Accepted solution]

Click Tools - Lacerte Updates -  Make sure you don't have an update. There was even an update today that included Oklahoma.