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not able to lock return since lastweek

M1ndH4ck443
Level 1

when in client tabs you highlight the client and click the client status icon at the top brings up the client status window. when you check mark the lock return and click okay it errors out that it can't perform all the operations because client is in use by the person trying to lock it.

only happening on partnership, s-corp and fiduciary modules.

this issue started last week. before users are able to lock the return from this window.

as a work around users can right clock lock return works and you can also lock it from the client window.

 

 

1 Comment 1
IntuitGabi
Community Manager
Community Manager

Hi @M1ndH4ck443 This unexpected behavior has been reported to development for further review (2024 Client Unlock F4 Indicates File in Use When Checked). I'll reply to this thread with updates when they are available.  
Workaround:

From the client list, right-click and Lock Return. 

0 Cheers