Master Password

[MaryJ]

I am trying to upload my prep file and it is asking for a Master Password, which I don't remember ever setting up?  How do I find it , if I try to reset, it asks for the old password....HELP

[George4Tacks]

You can update the prep file from within the program or my logging onto "My Account" at https://accounts.intuit.com/signin.html

https://proconnect.intuit.com/community/tax-return/help/how-to-download-and-install-lacerte-prep-fil...

[MaryJ]

I tried all of that and it starts all the update and then asks for the Master Password.  That's the problem I'm having, I don't remember setting a Master Password, therefore I cannot reset it. 

Any other solutions?

Thanks

[George4Tacks]

I found this with a search on this forum (total shock that I could) https://proconnect.intuit.com/community/accounting/help/remove-a-forgotten-client-password-in-lacert...