Anyone have the following message when your Lacerte was installed on a network?
BeforeInitialize: = Error initializing config.
Could not create directory structure D:\SHAREDDATA\LACERTE\20TAX\IDATA\
I was transferred twice when I finally go through to support and then my call was dropped. I am wondering if someone has encountered support problems also.
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I your data really on drive d:?
Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... My guess is to use the FORCE websetup offered in it. https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lace...
Yes, on the server itself it is there on D:, but shared as the L: drive.
IT reports that the tool did not work.
This message is received when opening the software on the worker desktop.
Going to uninstall from the network and reinstall.
Maybe something here? https://proconnect.intuit.com/community/open-programs/help/error-initializing-config-error-message-l...
I guess I was lucky when I called Monday morning. I got really thorough support on first try. Ask for system error support
Support issues. That's Intuit's slogan.
Thank you all.
My support call back was successful, a high level agent called back due to heavy call load that day.
There was a corrupt configuration file that when the "OPTION20" file was renamed was able to locate the mapped drive when opening Lacerte.
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