Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Lacerte Tax
- :
- Lacerte Tax Discussions
- :
- Re: Lacerte 2024 Tax Planner short cut won't open the program
Lacerte 2024 Tax Planner short cut won't open the program
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
SunnySoCAL
Level 2
Tuesday
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I can get the tax planner 2024 software to launch via the Lacerte program tax planner icon inside the program but when I use the standalone shortcut from desktop or start menu nothing happens as it won't start the program. Tech support basically told me to restart the network server which I did but still nothing changed. Guess another round with screen share and tech support for an hour.
2 Comments 2
IntuitGabi
Community Manager
Tuesday
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Hi @SunnySoCAL Have you tried updating Tax Planner while in the app? Here's how: Updating Lacerte Tax Planner Let me know if this helped or not.
SunnySoCAL
Level 2
Tuesday
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I ran WebSetup24.exe to update the tax planner to server to no avail.
Called tech support, screen shared and they told me to use Lacerte tool hub WebSetup/force on my workstation to install local version to network which killed the network program. So I had to rerun websetup to install network version. Do NOT install LOCAL version to server.
At this point I will just open Lacerte then use the icon to start Tax Planner 2024 as tech support after 2 hours was one giant waste of time.
