Lacert 2020 Won't start

[kb3byu]

My Lacerte 2020 won't start from the desktop.  When I double click the program the blue tornado will spin for about 15 seconds but nothing happens.  Can someone give me a fix?  Thanks

Jim Mahoney

Allentown, PA

[George4Tacks]

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

First try should be the FORCE websetup

[kb3byu]

Thanks I'll give it a try. 

Is this a new version and do I have to manually remove any previous versions of the tool?

[kb3byu]

 I used the Force to reinstall the software.  When I run from the desktop icon, the login screen flashes briefly and then disappears.

[George4Tacks]

This may help

https://proconnect.intuit.com/community/help-articles/help/the-lacerte-program-or-a-lacerte-pop-up-w...

[kb3byu]

I have tried every on of the option in the repair tool and the program still doesn't start up.  I seem to recall a similar problem I had with a previous version that was fixed by deleting one of the INI files but I can't seem to find any information on it anywhere.

[George4Tacks]

MAYBE this one? You may have to call  support

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/clearing-user-data-profil...

OR 

https://proconnect.intuit.com/community/lacerte-tax-discussions/discussion/2016-lacerte-tax-program-...

When you do get a solution, please post it here

[kb3byu]

Thank you. That looks familiar.  I will try it and post the results