Fast Passes Disappeared?!

[rogerledbetter]

We have 15 fast passes for our firm. Over night last week, they were reduced to 2 and after spending two days on the phone with representatives, we are still not able to get them back. Anyone know an escalation help number? Going on day 5 with limited access for our team to do tax returns.

[scheunemanncpa]

We had the same thing happen.  The support person said that the prep file was not the problem (emphatically).  They finally fixed the prep file and got us back to normal.  I think the only way to get it done is to get someone on the support line and demand they that they fix the prep file.  Don't let them get off the phone without them being well aware that that is the problem. 
The prep file is what tells the software how many fast paths (licenses) you have.

Have them look at the support file for RDS Tax Partners.  Customer number 58396

[rogerledbetter]

Thank you! Giving this a shot now!