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error message

Jenn
Level 2

on a few clients now we keep getting 

 

Detail file is missing or damaged

When asked to attempt to repair we click yes & nothing happens.  We then have to exit the program & reboot.

 

Does anyone know why this keeps happening?

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3 Comments 3
George4Tacks
Level 15

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

I would consider the FORCE websetup that part of the program repair tool. 

If all else fails call support and they can help you.

 


Answers are easy. Questions are hard!
Jenn
Level 2

Tried that as well, and still having issues. 

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George4Tacks
Level 15

You should probably contact support to get there EXPERT HELP.

If you are daring, here are two support articles

https://accountants.intuit.com/support/en-us/help-article/systems-performance/clpack-running-lacerte...

https://accountants.intuit.com/support/en-us/help-article/file-management/performing-detail-file-swa...


Answers are easy. Questions are hard!
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