e-signature failure

[cmbtax]

Client has tried remotely to "verify" signature through the Lacerte e-signature authentication process. She says she answered all of the questions correctly, yet, the authentication process has failed twice. Other than having her come into the office to sign her e-file documents, is there an alternative process through DocuSign?

[Phillips-Corp]

That happened to us during extensions last year. The questions are similar to what they would be asked if running their credit report. I usually tell the client to slow down and answer carefully. When that failed (and it did), I used Adobe Sign (part of the Adobe Document Cloud package). 

[cmbtax]

Thank you for your input!