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E-mailing pdf tax return through Lacerte program

Mustang65
Level 1

How can you verify a pdf tax return was e-mailed through the Lacerte program.  I have sent a pdf tax return through the program via e-mail but the client says he never received.  The e-mail address was correct.

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1 Comment 1
User FIDO 61
Level 8

In my experience Lacerte uses an external application for e-mail functionality. For example I use Microsoft Outlook. All sent e-mail resides in the Sent Folder - unless otherwise configured by a user and/or administrator.

♫ So if you ask me and I don't tell you
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