DMS 2025Intall and Database Restore

[Peter1964]

• First, it failed on a Win10 machine.  Tech support said install on Win11 and that failed.

Then support said database is corrupt.  Restoring a week old backup doesn’t work either.  Their recommendation is to simply start a new database and give up on my old data.  Is this a joke?  Three hours on the phone and support refused to escalate.

[George4Tacks]

Have you tried Tool Hub? https://accountants.intuit.com/support/en-us/help-article/system-responses/fix-common-problems-error... There are a couple of tools for DMS.

I would use windows in uninstall DMS. Shut down the computer. Restart the computer. Install DMS.  You say it failed. What was the message? 

[Peter1964]

Thank you for your response.

I did use the Tool Hub but it too failed to do a repair.

Restoring from a week-old backup also gives the error below.

I hope there's some kind of solution becuase we're talking about 80 GB of data!  If I can't rely on the backups what good are they?  I also have iDrive Backup and restored the original database but DMS doesn't recognize that either.

2.1 Date : Mon, 26 Jan 2026 15:11:40 -0600
2.2 Address: 00D943EA
2.3 Module : DMSCore.bpl
2.4 Type : EZipArchiveException
2.5 Message: Archive not open, Can't Set BaseDirectory.

Active Controls:
---------------------------------------------------------
3.1 Form Class : TfrmBackup
3.2 Form Text : ProSeries Document Management System
3.3 Control Class:
3.4 Control Text :

[sjrcpa]

Do you have an older backup.