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- Program lock up after one email password return sent and second one is attempted.
Program lock up after one email password return sent and second one is attempted.
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jimweinstein
Level 1
03-01-2026
08:04 PM
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Program lock up after one email password return sent and second one is attempted. Wasting my time.
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Karl
Level 9
03-03-2026
09:32 AM
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I'm sorry, that is frustrating. To clarify, are you talking about PW-protecting a PDF of the return to send to the client, OR PW-protecting the Lacerte file itself?
This may be something for you need to reach out to Support for help. This is only a peer forum, so unless other users have experienced this and know a workaround, we likely won't be able to solve this for you.
*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
