Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Lacerte Tax
- :
- Lacerte Tax Discussions
- :
- Lacerte billing
Lacerte billing
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
jimgsabbatini
Level 3
11-27-2021
07:04 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Lacerte billing has been a nightmare. I can send a check the day after I receive the invoice and I get an email saying my account is late. Last year I sent them a $3500 prepayment in December and they said they had to refund it and I had to send a new payment because they changed accounting systems and couldn't credit it to my account. However there policy is not send out checks for 30 days, so I had send them a new check to keep my account current because they do not refund checks for 30 days. ??? Now they are threatening to cancel my account because I am late on $.01 which I would pay with my next bill.
Alert icon
Final notice
Unfortunately, your REP and eFile services will be disabled soon.
Customer number: *6405
Account status: Past Due
Amount due: $0.01
Due date: Dec 4, 2021
Since I usually send a large prepayment in December I am overpaid going into May of each year. I have been Lacerte for a good 25 years and they are going to cancel my account for $.01 that would be paid with next months bill. This is beyond ridiculous.
This discussion has been locked.
No new contributions can be made. You may start a new discussion
here
1 Comment 1
BobKamman
Level 15
11-27-2021
07:10 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Other than that, though, don't you think they do a really fine job?
I know what I would do. I would buy a roll of pennies and a roll of stamps, and send one cent to each of Intuit's officers and board members, with a letter asking them to make sure the payment is applied correctly.
