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- Lacerte 2024 Tax Planner short cut won't open the program
Lacerte 2024 Tax Planner short cut won't open the program
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SunnySoCAL
Level 2
Tuesday
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I can get the tax planner 2024 software to launch via the Lacerte program tax planner icon inside the program but when I use the standalone shortcut from desktop or start menu nothing happens as it won't start the program. Tech support basically told me to restart the network server which I did but still nothing changed. Guess another round with screen share and tech support for an hour.
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IntuitGabi
Community Manager
Tuesday
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Hi @SunnySoCAL Have you tried updating Tax Planner while in the app? Here's how: Updating Lacerte Tax Planner Let me know if this helped or not.
SunnySoCAL
Level 2
Tuesday
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I ran WebSetup24.exe to update the tax planner to server to no avail.
Called tech support, screen shared and they told me to use Lacerte tool hub WebSetup/force on my workstation to install local version to network which killed the network program. So I had to rerun websetup to install network version. Do NOT install LOCAL version to server.
At this point I will just open Lacerte then use the icon to start Tax Planner 2024 as tech support after 2 hours was one giant waste of time.
