Intuit Link not responding

[lisa10]

We have had two clients in two days call us to tell us that they can not upload documents to Intuit Link - both are clicking on "Upload Documents" as they normally would and the box just keeps spinning and spinning. They are never given an options to actually attach and upload a document. 

I can't get the issue to replicate on my end - I can log in with a personal account and upload with no issues. 

Any suggestions for the clients to try to see if they an bypass the constantly loading download screen? 

[itonewbie]

Intuit Link is a bit temperamental sometimes but following the steps outlined below should resolve most issues:

• Use only Intuit Link-supported browsers (see https://proconnect.intuit.com/community/help-articles/help/system-requirements-for-intuit-link/00/55...);
• Clear cache and cookies;
• Exit and restart browser;
• Restart machine or device;
• Open Intuit Link only in incognito mode;
• Use another Intuit Link-supported browser if problem persists; and
• Use another machine or device, if available.