A person at Lacerte is unlikely to help you. You need to go to your backup drive and restore. Possibly a local tech company can help you recover your files from a corrupt drive. Give more detail and maybe someone can give you more guidance.
Contact Support https://proconnect.intuit.com/support/en-us/help-article/taxation/contact-lacerte-help/L4c6BR3CZ_US_...
OR.... verify your data path is set correctly.
(unless George is right & your hard drive has failed... NMI)
Did you lock the returns - sorry to hear you lost the data.
However you can actually retrieve copies of your past tax returns via several ways below
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