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Failure of Lacerte Tech Support
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saxetax
Level 1
yesterday
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Anyone having issues with tech support being unable to correct issues with DMS and despite requesting that the case be escalated continuing to get a complete lack of response. I have been forced to utilize my own IT and work on restoring DMS database with my carbonite.
I was told that my case being escalated - it could take up to two days for Lacerte tech support to reach out to me.
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