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- eSignature Error Message
eSignature Error Message
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JBrownHSA
Level 1
02-17-2022
03:32 PM
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This is my first year using Lacerte eSig and am currently all self-taught. I received the following message when sending my first return for client signature:
Request failed with status code 500 Unable to find users with same email as current user in esig from component createEnvelope
Does anyone have any ideas? I tried 3 different times and received the same error.
I feel like I am missing a step but Phone support was no help.
Thank you for any info!
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