I don't think we have enough info to understand your problem. Can you upload a screenshot?
You also may need to call Support. This is a peer user group forum, not tech support. If we know how to help, we will, but you may have something that needs to be actually fixed by Support.
*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*
