Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot check for updates at this time error message

pmhsu
Level 1

Does anybody have any issue when click the lacerte update under the tools and check for update, it pops an error message saying "cannot check for updates at this time. Please try again later."?

0 Cheers
7 Comments 7
IRonMaN
Level 15

Maybe a silly question, but have you tried rebooting your computer?


Slava Ukraini!
0 Cheers
pmhsu
Level 1

Yes, reboot and reinstall.  But problem still exists.  

0 Cheers
IRonMaN
Level 15

If you have rebooted and reinstalled the only other suggestion I would have is to try shutting off your antivirus software before you try updating.


Slava Ukraini!
0 Cheers
pmhsu
Level 1

I did that too. but no luck... sigh....

0 Cheers
George4Tacks
Level 15

I believe it is just the way things will be for a while. The new Background Update has sort of taken us out of the picture. https://accountants.intuit.com/support/en-us/help-article/update-products/new-2024-lacerte-silent-up... 

In the words of an old, now politically incorrect TV show - Patience, Grasshopper!

 


Answers are easy. Questions are hard!
pmhsu
Level 1

ok.  I'll wait and see.  thanks for the feedback.  I prefer the old way.  So I'm in control

0 Cheers
IntuitGabi
Community Manager
Community Manager

Good morning. The root cause of this pop up is being researched. In the meantime, try using Web Set Up through the Start menu.

0 Cheers