Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- Lacerte Tax
- :
- Lacerte Tax Discussions
- :
- Can't enter a dependent
Can't enter a dependent
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
cloyejramey
Level 1
03-21-2022
06:23 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Trying to enter dependent born in 2021. cannot enter and get message. exception E01Exception in module w21tax.at 003377F1. System.Argument Exception: An ite with the same key has already been added. Have no idea what this means or how to correct. Also cannot find out how to contact someone at Lacerte "in person".
Labels
This discussion has been locked.
No new contributions can be made. You may start a new discussion
here
1 Comment 1
George4Tacks
Level 15
03-21-2022
06:55 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
The program is experiencing some "latency" issues and they are working on it.
I would consider exiting the program and then re entering to see if the experience improves. There is a phone number to call https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691 but hold times are horrendous.
Work on some other returns and if you experience any similar problems, consider using the Tool Hub. https://proconnect.intuit.com/community/help-articles/help/exception-occurred-in-the-tax-engine-erro...
Answers are easy. Questions are hard!
