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- Can't enter a dependent
Can't enter a dependent
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cloyejramey
Level 1
03-21-2022
06:23 PM
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Trying to enter dependent born in 2021. cannot enter and get message. exception E01Exception in module w21tax.at 003377F1. System.Argument Exception: An ite with the same key has already been added. Have no idea what this means or how to correct. Also cannot find out how to contact someone at Lacerte "in person".
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George4Tacks
Level 15
03-21-2022
06:55 PM
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The program is experiencing some "latency" issues and they are working on it.
I would consider exiting the program and then re entering to see if the experience improves. There is a phone number to call https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691 but hold times are horrendous.
Work on some other returns and if you experience any similar problems, consider using the Tool Hub. https://proconnect.intuit.com/community/help-articles/help/exception-occurred-in-the-tax-engine-erro...
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