UX problem

[#1]

Hello Lacerte! It is not helpful for the warning message to pop up behind the giant logo, and then I am stuck there - you can't move on until you close the warning message, which I can't read. 

This has happened to me multiple times in the last week or two. Can we please get this corrected? Thank you!!

 

[shaunl]

We've experienced variations of this issue for YEARS! A user calls saying Lacerte is frozen. Nine times out of ten, it's just a hidden window that you can't get to. Usually keyboard shortcuts are needed to move the window, force the window to the front, or dismiss.

[IntuitGabi]

Check out these tips here for Lacerte program or a Lacerte pop-up window opens off screen

[shaunl]

Thank you IntuitGabi, but that is not a viable solution for your average accountant user. The problem is that some popup windows hide themselves. The user doesn't know there is a hidden window that they need to deal with.  They only know that Lacerte appears frozen because that's all they see.  A popup window, by definition, should be visible.  You can't expect a user to deal with something they don't know is there!