Massachusetts State Return

[#1]

When the Massachusetts return is printed as a pdf or paper, the social security numbers and phone numbers are incorrect.  If you look at the forms in the program, the numbers are correct.  This need to be corrected.  Our client almost used a pay voucher with the incorrect social security number.

[Office Manager]

Yes, it is a non-resident return

[Kathi_at_Intuit]

Thanks @abctax55 for helping out! @Office Manager we have checked with support and they are not able to reproduce this. They tried a resident/non-resident return and multiple return options for printing. Given the many environment variables, would recommend reaching out to Lacerte support.

 

[Office Manager]

Thank you.  I appreciate you taking the time.

[abctax55]

@Kathi_at_Intuit   YVW, I'm avoiding tackling the gnarliest return I do so needed a distraction.

@Office Manager   -  reboot?  update? update printer drivers?  All worth a try before trying to call support.

[Kathi_at_Intuit]

 @Office Manager those are great suggestions from @abctax55!  - Good luck with the return!