It sounds like ProSeries has never been installed into the Right Network Desktop. Try opening Right Networks My Account and look in there. Because this is a new feature for ProSeries it might be best...
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It sounds like ProSeries has never been installed into the Right Network Desktop. Try opening Right Networks My Account and look in there. Because this is a new feature for ProSeries it might be best to call into ProSeries support
ProSeries really does not care that much about Anti-virus software being used. The more important thing is excluding the ProSeries data folder from being realtime scanned.
If you are the Master Admin of Manage users try going to Tools > Access Rights > Enable/disable Access Right and disabling them. Close ProSeries and re-open ProSeries. Enable Access Right again.
if you right-click on the prowin19 folder and select properties. Select the Security tab. Select the Advanced button. Do you see anything that says "Integrity level set to low"
Hello In this screen you would want your preparer to sign and save their signatures in ProSeries. Then when you are in a return you can select "Print Functions" > "EF Signature forms" > "Signature...
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Hello In this screen you would want your preparer to sign and save their signatures in ProSeries. Then when you are in a return you can select "Print Functions" > "EF Signature forms" > "Signature Forms" button and click on the ERO field and place that Preparer of that return's signature. The type of Signature Pads Supported are: Topaz – The drivers for this pad need to be install manually. TLBK460 HSB-R T-S460-HSB-R Scriptel – Plug and play. Below are the 2 supported Models ST1570 ProScript ST1571 EasyScript This does not mean others will not work, but the above ones were tested.
