Kitty5
Level 1
01-10-2026
07:30 AM
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We are new to ProConnect. We have paid for two users. There is currently one user listed. We try to add a user with advanced admin access and the program gives an error message stating we have exceeded the number of users
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George4Tacks
Level 15
01-10-2026
08:55 AM
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You are asking a community of other users. This is NOT something we can help you with. Contact support.
https://accountants.intuit.com/support/en-us/help-article/intuit-account-settings/contact-proconnect...
Answers are easy. Questions are hard!
Employee
a month ago
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We had a known issue with user access that was fixed on today. If you are still having issues with assigning your advanced users, please contact our support line.