Help Needed: Resolve e-file error issue in ProConnect (Payload)

Regine

we are having trouble getting our proconnect account to work due to this error:

“E-File Transmission Failure: An unexpected error occurred while processing the return or creating the e-file payload data. Problem occured getting ef payload data. Problem occurred transmitting efile data.”

We’ve already tried all the basic fixes like fixing the attachments, and it still won’t work. Appreciate any help on this please.

Thank you!

Kathi_at_Intuit

Hi @Regine ,

Welcome to the community and thanks for posting your first question! We have this support article that may help with the error:

How to resolve e-file payload errors in ProConnect Tax

If this doesn't help, we'd recommend ProConnect Tax Support if you haven't reached out to them already.

Have a great deadline and we look forward to your future contributions here in the community!

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