Hi @Regine ,

Welcome to the community and thanks for posting your first question! We have this support article that may help with the error:

How to resolve e-file payload errors in ProConnect Tax

If this doesn't help, we'd recommend ProConnect Tax Support if you haven't reached out to them already.  

Have a great deadline and we look forward to your future contributions here in the community! 

 

These instructions werenot helpful in anyway. What the heck is a payload and how do I fix it or is it an error are your end.  I HAVE   FORMS TO EFILE AND I CANT GET IT DONE. 

Hi @billschretter If the steps in the article don't work, please contact ProConnect Support. Since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. 

We do need you to reach out to our Support team directly, even if you’ve already shared the details here.  

Our support specialists need a formal ticket to actually investigate the behavior you're seeing. They have the tools to determine if it’s a quick fix, a change in instructions, or a potential defect and whether it’s one we’re already reviewing or a brand-new issue we need to get reported.

Reporting it through the proper channel ensures your specific case gets documented and addressed by the people who can fix it.

Help us help you by heading over to ProConnect Support so we can take a closer look.

I just had this issue and hopefully my experience can help someone in the future.

I tried the pdf adjustments but it didn't work. My issue was resolved once I removed the New York UBT form from the Profile since the client's business income did not reach the taxable threshold. So a potential solution is finding and removing unused forms.

Hi @WKRose welcome to the community, and thanks for sharing what worked for you! We appreciate you taking the time to post. Your solution could really help others in the future.