Bianco
Level 1
‎02-23-2025 12:33 PM

Good afternoon!

Just moved to ProConnect from ProSeries and accepted my free eSignatures (plus added more paid ones). When I go to send my request, I am met with an error message of:

Unable to send eSignature request . Please try again later. Contact Customer support if the problem persists.

Wanted to see if anyone here has a fix before calling in.

Thanks!

 

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KevinGong2010
Level 1
‎02-24-2025 10:57 PM

I'm having the same error. It keeps telling me something is wrong on their side, and ask me try again later or contact a customer service.

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IntuitGabi
Community Manager
Community Manager
‎02-25-2025 02:57 PM

Hello. There may be an internal issue with syncing. You'll have to contact support and let them know of this error message. How to contact ProConnect for help. 

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