bbeach
Level 1
 
0 Cheers
IntuitKatieB
Moderator
Moderator

You can access 2017 by logging into your My Account page and clicking on "Prior Years." 

Access My Account here: https://accountants.intuit.com/secure/dashboard/

View solution in original post

0 Cheers
IRonMaN
Level 15
@Intuit Katie  - Questions about prior years are pretty common here.  We tend to tell them to go to their account to download the products.  However the one thing I don't know is, if they are a new user to the program and obviously haven't purchased the product in the past can they simply go to their account to download or do they need to go through customer service to have access to the prior programs?

Slava Ukraini!
0 Cheers
IntuitKatieB
Moderator
Moderator
Great question! Usually, a new user can log in to their account and see the prior years. In rare cases the prior year does not show automatically, but the Customer Service team would be able to resolve that fairly easily.
0 Cheers
IRonMaN
Level 15
Thanks!

Slava Ukraini!
0 Cheers