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Do you see this dialog when it shuts down?
If so, the next time it happens can you put "For Orlando, from Lori Lou". With that I can cross reference the issue you are experiencing. Unfortunately crashes are part of the desktop landscape. Reasons for that include:
- Errors in our code
- Errors in third party code we depend on
- System issues, for example a Microsoft update that breaks how things work
- Update issues, where the product was partially updated
- AntiVirus or AntiMalware type interference
- Network & caching issues
Sometimes, going into the Start Menu and choosing ProSeries -> Tools Repair Updates can fix things (by repairing any crashes caused by a partial update).
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Yes, that is the exact error dialog when it shuts down. Some of the time it happens I am going from printing the federal return to the state return. Other times it just crashes in the middle of a tax return for no apparent reason.
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Ok, thanks. I think we'll have a fix for your issue on March 17th... but to confirm it's what I think it is, next time you crash can you put "For Orlando, from Lori Lou" in that dialog?
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For Orlando
It has shut down twice this morning already
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Are you getting the dialog i posted earlier? If so, can you put "For Orlando, from Lori Lou" in that dialog before you hit send? I need to correlate your issue with you.
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FOR ORLANDO, FROM LORI LOU
I was not able to paste my screenshot to this post. Error reads
ProSeries has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I then have no other options but to close. Getting frustrated due to trouble shooting not working & it happens when I have a client in front of me!
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FOR ORLANDO FROM LORI LOU
ProSeries Professional continues to crash & shut down!! I have done everything that has been requested of me to do with no results.
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The dialog you describe, "ProSeries has stopped working" sounds like a Windows dialog - it's not the one I posted a few days ago. Because of that this will be harder to diagnose.
Have you tried
- Restarting your machine
- Running Start -> ProSeries 2020 -> Tools Repair Updates
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FOR ORLANDO FROM LORI LOU
I have completed every troubleshooting technique that I can to include the following:
1) Installed ProSeries Tool Hub & ran it
2) Refreshed ProSeries Updates
3) Repair or Reinstall Microsoft. NET Framework
4) Cleared & Repaired ProSeries updates
5) Run updates as administrator
6) Repaired the ProSeries installation 2 times
7) Completed the Database Maintenance in ProSeries
😎 Ran the HomeBase Maintenance in ProSeries 2020
Don't know of anything else to try! Still crashing & shutting down.
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Orlando that does not work find something else
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FOR ORLANDO FROM LORI LOU
Have been on the phone on hold already 2 times since Friday trying to get a resolution for my issue. NEED HELP ASAP!
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Can you Launch ProSeries, Go to Help -> SendLogs, and email the resulting .zip file to proseries_engineering@intuit.com?
In the body include"from LoriLou' and include a link to this post.
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TO ORLANDO FROM LORI LOU
Just sent the email to engineering with the zip file. Also, I am currently holding AGAIN on the phone after previously holding 40 minutes only to have them answer & immediately hang up. I called customer service & they gave me a ticket # & requested that it be escalated. Ticket #561489937. I have been on hold now since 3:22 p.m.