Having same problem

 Have you found a solution to the Crashing issue within Proseries?

Intuit has failed to respond to my questions.

A program update was released on Wednesday, the 22nd, that should resolve the program crashes. 

Please run program updates and let us know if you are still experiencing issues.

- Angela

Angela- Expert Employee

No - problem not resolved

When opening proseries 2020 with QuickBooks 2020 already opened

Error:  INDEX WAS OUTSIDE THE BOUNDS OF ARRAY

SeanS

Hi Sean, 

This looks like a different (perhaps related) problem from the initial problem reported. Can you post a screen shot of of the "INDEX WAS OUTSIDE THE BOUNDS OF ARRAY"?  

Also, what version of QB (Premier, Pro, Enterprise, etc.) and year are you using?

As a work around for now, can you open ProSeries and then QB, or do you get the same behavior?

Thanks,

Andrew

Hello Andrew,

Workaround did not work - program crashes when "calculating"  or when trying to open program when QuickBooks is open 

You are welcome to "log in" to my computer

Sean

Andrew - Call me 

[removed]

@SeanS   I would proceed with caution working with "Andrew" .    Intuit employees - have an Avatar indicating just that.   Andrew DOES NOT.     

Also - posting your phone number is asking for trouble.  

Lets ask @IntuitAngela_13 ....... Is Dafydd  an Intuit employee ???  

Yes, Dafydd is an Intuit employee. 

Hi Sean,

In order to resolve the  INDEX WAS OUTSIDE THE BOUNDS OF ARRAY error, please delete the customviews.xml file from the C:\ProWin20\homebase directory and then try re-launching ProSeries again.

- Angela

Angela

Did not work

Sean,

Please e-mail the files located in C:\ProWin20\32bit\logs and C:\ProWin20\HomeBase to proseries_engineering@intuit.com so our team can further investigate your issue.

- Angela

Angela,

Please contact me - Having problems sending files

Sean