@Colmatt just kindly remind them that we are not responsible for remitting their refund to them... We prepare the return based on the data that they give us... We are not a revenue collection agency... They have to be patient, IMHO the IRS is honest so they will receive their refund in due time..... the IRS is swamped with all of these matters this year so we have to cut them a little bit of slack... Just my opinion