jeffrey
Level 5
‎12-06-2019 04:47 PM

Every time I open ProSeries it says "updates ready to install" I say ok. It goes through the process, and nothing gets updated.

0 Cheers
AshleyatIntuit
Employee
Employee
‎12-06-2019 04:47 PM

This has been reported and is being looked at, for now, you can navigate to your C drive, locate your ProWin17 folder, and within that your Updates folder, delete everything except for details.htm and then proceed to run updates again (you will be told there are no updates to install, but will populate those items back into your Updates folder, and then you should be good to go (ProSeries may need to close and reopen).

View solution in original post

0 Cheers
jeffrey
Level 5
‎12-06-2019 04:47 PM
great. I did that and now the software won't even open. Will try to restart computer. Any more problems with this software I should know about?
0 Cheers
gabletax
Level 5
‎12-06-2019 04:47 PM
https://accountants-community.intuit.com/announcements/1751170
0 Cheers
AshleyatIntuit
Employee
Employee
‎12-06-2019 04:47 PM
@jeffrey please try to run updates from your start menu by going to the PROSERIES 2017 folder and select PROSERIES UPDATES and run from there.  Are you getting any error when attempting to launch the program?
0 Cheers
IRonMaN
Level 15
‎12-06-2019 04:47 PM
As a side note, the fix worked perfect for me :+1::+1:

Slava Ukraini!
0 Cheers
Accountant-Man
Level 13
‎12-06-2019 04:47 PM
Me, too, for both 2016 and 2017.
** I'm still a champion... of the world! Even without The Lounge.
0 Cheers
jeffrey
Level 5
‎12-06-2019 04:47 PM
Thank you for all your help. I only have one month left (using this awful software). Then it's on to a much better product by a competitor. I have had so many issues, it's not worth the price. Intuit even cut my cost 50% two years ago to get me to stay. NOT Worth it, even at the discount price. Today I only had PROSERIES open and the computer frooze. First time in my recent memory. Nothing but problems with this company.
0 Cheers
IRonMaN
Level 15
‎12-06-2019 04:47 PM
If it caused my computer to frooze, I probably would leave too.  

Slava Ukraini!
0 Cheers
OB2
Level 1
‎02-10-2022 04:16 PM

I don't have the Pro Series 17. I can't go back to replace my ability to update my programs.

0 Cheers