taxmancometh1
Level 2

Hi, This started on 3-4-2021.  I called support a few times and they were unable to help fix.

When I open some client files I get the "Unable to save data" error.  Other times I was getting the "object reference not set to an instance of an object" error. 

Support tried to insist it was my antivirus or my firewall, both of which I disabled and it still happens.  The other workstation has different anti virus and all the same issues happen there as well.  Something on Proseries Pro is corrupting my data.

Support said a lot of people called in yesterday for these errors.  I think a Proseries update messed something up.

I have uninstalled the program on both workstations and updated.  Starts to work, I open a client and it opens.  I close and try to reopen and the error comes back.

I have restored from a backup from the previous morning and import the client and again it works a couple times then stops working.

This is just unacceptable, I have full days doing returns for the next month and the program doesn't work.

0 Cheers