Mitchell24
Level 1
02-22-2021
07:33 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I purchased ProSeries Basic 2020 in December, and saw that it also included 2019 licensing as well. I try and license the 2019 product and it keeps saying I've downloaded the wrong version even though I've double checked I was downloading the version I purchased. I have clients that need to efile 2019's return, and I am unable to get on to complete them. Is this something I need to call Intuit about directly?
Labels
PATAX
Level 15
02-22-2021
07:37 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I think you should call Intuit first thing in the morning to resolve this. You want to take care of this matter as soon as possible. Just my opinion
IRonMaN
Level 15
02-22-2021
08:09 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Did you download the Professional version instead of the Basic version?
Slava Ukraini!
