This is a great community.

So, there is no solution specific to my issue available out there.  Unfortunately, at a prime period like this, the Prosereis team is closed on weekends.   They will not be open on  Monday because it is a holiday. That means folks who have the same problem as I do may not have it solved till Tuesday, Jan 19, 2021.  By then, we are at the peak of the tax season.