roriggs
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
			Level 2
		
	
				
		
	
		
			
    
	
		
		
		07-15-2020
	
		
		05:11 PM
	
	
	
	
	
	
	
	
	
	
	
	
	
	
		
	
				
		
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I get the icon asking if I want program updated. I check ok but nothing happens
		
			
				
						
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			Employee
		
	
				
		
	
		
			
    
	
		
		
		07-15-2020
	
		
		05:46 PM
	
	
	
	
	
	
	
	
	
	
	
	
	
	
		
	
				
		
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Close ProSeries, go to the Windows icon, and all programs, under the folder for ProSeries 2019, click on Repair Updates.
			
		
			
	
	
			
				
		
		
			roriggs
		
		
		
		
		
		
		
		
	
			
		
		
			
					
		
	
	
			Level 2
		
	
				
		
	
		
			
    
	
		
		
		07-15-2020
	
		
		05:51 PM
	
	
	
	
	
	
	
	
	
	
	
	
	
	
		
	
				
		
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Finally I went to the "Tool - Connected Customer" on the program menu and it opened!
			Employee
		
	
				
		
	
		
			
    
	
		
		
		07-15-2020
	
		
		06:19 PM
	
	
	
	
	
	
	
	
	
	
	
	
	
	
		
	
				
		
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Connected Customer is the tool that prompts your Customer Account Number and zipcode, which is used for licensing purposes, that then prompts the software to relicense. Good to know.