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@Andrea R wrote:

Also happening in Pro version. BUT the box opens up and doesn't ever progress any further than initializing connections step

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If both programs not not updating and Professional starts to but can't get past the initializing step, I'm wondering if your computer security is blocking the updater.  That happens to me every year when I first install the program (but my IT guy then whitelists it to allow it to work).

And just checking ... Have you rebooted the computer, then go to the Windows Start Menu (don't open ProSeries yet), then find the ProSeries Basic 2025 folder, and clicked "Repair Updates"?