@CopperViewTax 

We know how disruptive it is when things don’t work as expected. Since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. We do need you to reach out to our support team directly, even if you’ve already shared the details here. Our support specialists need a formal ticket, a clear summary of the topic and a client case file to investigate the behavior you're seeing. They have the tools to determine if it’s a quick fix, a change in instructions, a new unexpected behavior or one we’re already reviewing.

Reporting it through the proper channel ensures your specific case gets documented and addressed by the people who can fix it.

Help us help you by heading over to ProSeries Support so we can take a closer look!