IntuitKatie
Moderator
Moderator

Hi @Jack17601 , Thanks for stopping by the Community and posting your questions and being a long time customer. Here is a support article that might help with this:
https://accountants.intuit.com/support/en-us/help-article/install-products/installing-proseries-new-... 

If you need further assistance with this we would reach out to support.

Thank you for being here on the Community!

0 Cheers